After The Fire Is Out
The fire is
out, and the smoke has cleared. The fire department is gone, and
the home owners are left with a disaster on their hands. It is
important to recommend a professional mitigation company that
can meet the required professional standards in service while
recognizing the importance of extending true compassion and understanding
as your Policyholders cope with their loss.
After a fire
is extinguished, a Policyholder's first obligation is to call
the insurance company. This is most likely the first, and probably
the only time, they will have to deal with this type of situation.
They are distraught, stressed and traumatized. They need help.
what do you say to them? What suggestions can you make to
begin the process of not only restoring their property,
but also helping to restore their lives?
Kitchen Fire Before PuroClean
Same Kitchen after PuroClean
always the first concern. You want to ensure that the Policyholder
does not enter and walk around in the structure, which could expose
them or other occupants to hazards. This can be a problem because
smoke darkens the structure and obstructs the view of identifiable
safety concerns. There may be compromised structural components,
falling debris or even electrical-safety issues. Depending on
the severity of the loss, the Policyholder or other occupants
may need to consider leaving the building.
to the structural hazards, it is also important to consider health
issues, especially in exasperating any respiratory ailments or
concerns of the Policyholder or others living in the damaged structure.
Every fire generates particles of incomplete combustion (PIC's)
that remain in the air and on surfaces after the fire is out.
Many of these PIC's are known as carcinogens. They range in size
from 0.1 to 4.0 microns. A micron is 1/1,000,000 of a meter-take
the thickness of a dime and slice it 1,000 times! Because of their
very small size, PIC's are easily inhaled.
should consider leaving the structure, at least temporarily, especially
if someone already has a known respiratory concern (infants, seniors,
diabetics, asthmatics, etc.) If the Policyholder decides to leave,
have them secure the property to the highest extent possible.
The next step
is to get the professional mitigation company involved immediately!
The sooner they start the restoration process, the easier it is
going to be to assess, evaluate and act on the damage. The faster
the response, the greater the chance of saving property and possessions.
Plastic and marble surfaces begin to permanently stain.
Metals tarnish, grout stains, fiberglass yellows and furniture
Flooring stains, fabrics are lost, and wood furniture finish is
And, the list
goes on. The faster a professional mitigator can begin, the faster
the occupants can return to a restored and healthy environment,
and the better the Policyholder can manage the loss to keep restoration
costs as low as possible.
mitigation company's personnel knows how to allay the many concerns
and fears that a Policyholder has after a loss. A prompt, knowledgeable
and sympathetic response will go a long way in explaining the
process and assuring the Policyholder of the best possible outcome.
The most effective
way to ensure maximum service and outcome is to recommend a mitigation
company you know and trust. Explain to the Policyholder that they
will be contacted; then call the mitigation company with the necessary
information and let them make contact. Check with your client
to confirm contact, but if you've made the right referral, the
company should have already made contact letting the Policyholder
know what to expect-and that they will be on the site in a matter
of the Policyholder is to document the personal items they have
lost and try to attach a value. Take a moment and think of all
the things you would hate to lose if a fire occurred in your home.
Your Policyholders are experiencing those emotions for real. They
should review what was in the affected room or rooms and begin
documenting losses as soon as they are able.
mitigator will take the time to communicate with the insured on
the processes that will take place, how their property and personal
items will be protected, and work with them on getting their lives
of the professional smoke and fire mitigator includes:
- Respond rapidly to the customer
- Communicate the procedures and secure an authorization
- Scope the damage and provide a detailed estimate
- Control and contain to prevent continuing damage
- Prevent cross-contamination
- Properly clean and process the entire job
- Process and properly dispose of wastes
- Provide effective odor control
- Provide an environment ready for any final repairs
From the time
the first call is received until the mitigation is complete, a
professional mitigation company like PuroClean Home Rescue is
essential in handling the claim and in managing the cost, but
even more importantly, it creates a satisfied, lasting and loyal